Cancellation and Refund Policy

We want to be transparent about how cancellations and refunds work at FlavourID™. Please read this policy carefully before subscribing.

1. Cancellation Policy

You can cancel your subscription at any time from your dashboard under Settings → Billing → Cancel Subscription.

• Cancellation takes effect at the end of your current billing period
• You will retain full access to the platform until the period ends
• No further charges will be made after cancellation

2. Refund Policy

Standard Subscription Refunds:

• You may request a formal evaluation refund within 7 days of initial subscription payment
• To initiate a request, email our enterprise support team at support@flavourid.com within 7 days
• Refunds are processed within 5–7 business days to the original payment method
• After the initial 7-day period, no refunds are issued regardless of software usage
• Your account access continues until the conclusion of your active paid billing term

4. Payment Failure

If a scheduled payment fails, we will notify you by email. You will have a 7-day grace period to update your payment details. If payment is not received within 7 days, the affected outlet will be locked until payment is made. Other outlets on separate subscriptions will not be affected.

5. No Pro-Rata Refunds

We do not offer pro-rata refunds for partial billing periods.

6. Contact

For any refund or cancellation queries, contact us at support@flavourid.com. We aim to respond within 1 business day.